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A fixed processing fee will be applied for every approved Insta-Cash, Balance Transfer and Convert-to-Installment transactions. Php 250 via electronic channels (ESTA or EastWest System Tech Assistant chatbot, EastWest Online and EastWest Mobile App) or Php 500 via our Customer Service hotline.
Effective October 15, 2024:
A fixed processing fee will be applied for every approved Insta-Cash, Balance Transfer, and Convert-to-Installment transactions. Php 500 via electronic channels (EastWest System Tech Assistant chatbot/ESTA, EastWest Online and EastWest mobile banking app/EasyWay) or Php 1,000 via our Customer service-assisted or telesales agent-assisted call (inbound or outbound).