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For lost card report and additional services, contact EastWest through:
ESTA chatbot
www.ewlend.com/esta
24-hour Customer Service
+63288881700
24-hour Lost Card Hotline
+63288881700 (press 3)
Customer Service E-mail
cards@eastwestbanker.com
Customer Service Text Facility
EWBCC<space><your message> and send to (0917) 888-1700
Note: E-mail and text facilities are available from Mondays to Fridays from 8:30 AM to 5:30 PM. All requests received after 5:30 PM or during holidays/weekends will be responded to on the next banking day.