Billings and Payments in Philippine Peso
All your purchases, whether here or abroad, are billed in Philippine Peso to allow you to keep your foreign currency intact.
Easy Payment Terms
Choose to pay your Total Statement Balance or at least the Minimum Payment Due on your billing date. An Interest Charge will be charged if your payment by the Payment Due Date is less than your Total Statement Balance.
Merchant Installment
Pay for high-ticket purchases on fixed monthly installment terms at 0% Interest on select items at partner establishments.
Balance Transfer
Transfer your other credit card’s balances to your EastWest credit card and enjoy great savings and lighter monthly installment payments. Learn more
Convert-to-Installment
You have the option to convert your high-ticket shopping and travel expenses to easy payment installment terms at low monthly add-on interest rates.
Insta-Cash Facility
Convert your available credit limit for the extra cash you need at low monthly add-on interest rates and easy payment installment terms.7 Learn more
Quick Bills Auto-Charge Facility
Experience the convenience to auto-charge your electric bill, phone, cable and internet subscriptions, and even insurance premiums. To enroll any of the merchant biller, log in to EastWest Online-Personal or at the EastWest Mobile App. Plus, you automatically earn KrisFlyer miles for your bills payment. Learn more
Automatic Enrollment to Electronic Statement of Account Facility
Safe, on time and secure. You will automatically receive your password-protected electronic Statement of Account (e-SOA) monthly to your primary registered e-mail address on record. Conveniently view and download your e-SOA within five (5) banking days from your statement cut-off date. You will even be notified through SMS to make sure you don’t miss it. Learn more You can also conveniently access your e-SOA anytime, through ESTA chatbot, EastWest Online-Personal, and EastWest Mobile App.
Anytime, Anywhere Online Access to your EastWest Credit Card Account
- EastWest System Tech Assistant (ESTA) chatbot Chat with ESTA for 24/7 instant credit card services assistance. View account details and available credit limit, convert transactions to installment, apply for cash installment loans, view exciting promos, and more. To enroll, launch www.ewlend.com/esta on your browser and click on the enrollment link.
- EastWest Online View your credit card balance, download your electronic statement, update your contact details, and more, conveniently, and securely. To enroll, launch EastWest Online - Personal on your browser and click on the enrollment link.
- EastWest Mobile App Check your available credit limit, rewards/rebate balance, and more. To enroll, just download the EastWest Mobile app on App Store for iOS, Google Play for Android, or AppGallery for Huawei.
5For your first supplementary account only. 6Valid for as long as the principal Cardholder’s credit limit is available to cover for the assigned supplementary Cardholder monthly sub-limit. 7Available to qualified EastWest credit cardholders only.
Customer Service
For lost card report and additional services, contact EastWest through:
ESTA chatbot www.ewlend.com/esta
24-hour Customer Service +63288881700
24-hour Lost Card Hotline +63288881700 (press 3) Customer Service E-mail cards@eastwestbanker.com Customer Service Text Facility EWBCC<space><your message> and send to (0917) 888-1700 Note: E-mail and text facilities are available from Mondays-Fridays from 8:30 AM to 5:30 PM. All requests received after 5:30 PM or during holidays/weekends will be responded to on the next banking day.