Cash Rewards Program Terms and Conditions

Banner Image
Section Title 1
Cash Rewards Program Terms and Conditions
Section Copy 1

1.    Definition of Terms:

  • "Account" means the Cardholder’s card account with the Bank.

  • "Acquiring Bank" means the bank providing the Visa credit card terminal to the relevant establishment.

  • "Bank" refers to EastWest Bank.

  • "Card" refers to the EastWest Visa Platinum issued by the Bank pursuant to license by Visa Worldwide Pte. Limited.

  • "Cardholders" refer to the persons to whom the Card was issued.

  • "Cash Advance" means a cash withdrawal made using a credit card at a BancNet or Visa automated teller machine (ATM).

  • "Cash Rewards" means cash-convertible points earned by Cardholders based on Eligible Transactions made on their Card subject to the conditions herein. Each Cash Reward is equivalent to one (1) Philippine Peso (Php).

  • "Cash Rewards Program" or "Program" refers to the loyalty program extended to the Cardholders.

  • "Eligible Transaction" means any retail, straight charge or merchant installment purchase/transaction successfully charged to the Card.

  • "Good Standing" means accounts that are active, not cancelled, not delinquent, not under investigation due to suspected fraudulent activities, not reported lost or stolen and those who have not, otherwise, violated any of the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards.

  • "Installment Transaction" means a single transaction, the payment for which is amortized in equal installments over a fixed period. Installment Transactions include, but are not limited to, Merchant Installment, Insta-Cash, Balance Transfer, Convert-to-Installment and Balance Conversion.

  • "Merchant Category" means the classification of each merchant establishment as determined by the acquiring bank based on the nature of the merchant’s business, as defined by Visa.

  • "Promoted Category" means a Merchant Category that is promoted by the Bank. Selection of Promoted Category/ies is subject to the sole discretion of the Bank.

  • "Terms" refer to these Program Terms & Conditions.

2.    Eligibility and Participation:

  • The Program is open to all EastWest Visa Platinum Cardholders in good standing at the time of redemption and as defined herein, unless otherwise determined by the Bank.

  • If a Card is terminated at any time and/or for any reason, whether by the Cardholder or the Bank, all Cash Rewards earned shall automatically be forfeited in favor of the Bank upon the voluntary or involuntary cancellation of the Card.

  • Transfer of Cash Rewards to another EastWest credit card variant shall not be allowed.

  • The Bank is entitled, at any time, in its absolute discretion, and without the need to give any reason and/or notice, to terminate the Card or cancel and/or invalidate or reverse any Cash Rewards already earned/redeemed.

3.   The Cash Rewards Program:

  • Cardholders shall earn 0.3% Cash Rewards for completed Eligible Transactions, regardless of the establishment’s Merchant Category.

  • In addition to the 0.3% Cash Rewards, Cardholders shall earn 8.58% Cash Rewards for completed Eligible Transactions made at establishments classified under the Promoted Categories.

  • Cash Rewards shall not exceed Php1,250 per cycle month.

  • The Promoted Categories for the Card, except as the Bank may hereinafter provide, are: Department Stores (both in-store and online), Dining Establishments (restaurants, fast food chains, bars, pubs, lounges, clubs and food delivery apps),  select Online Stores (online e-commerce aggregators, i.e.,  Lazada, Shopee, Zalora, Shein, eBay, Amazon and Alibaba), Travel-related Establishments (airlines, lodging, travel services and vehicle rental) Fuel and utilities. Please refer to Glossary of Terms.

  • Purchases from the following are not considered Department Store transactions (not an exclusive list): supermarkets/groceries, convenience stores, furniture shops, drugstores, hardware & appliance stores. Purchases made at these establishments will only be eligible for 0.3% Cash Rewards.

  • The Bank shall be bound by the Merchant Category Code (MCC) assignment made by the acquiring bank as prescribed by Visa.

  • Cash Advance, Insta-Cash, Balance Transfer, Convert-to-Installment and Balance Conversion transactions are not eligible to earn Cash Rewards.

  • Returned purchases, disputed, unauthorized or fraudulent transactions, interest charges, card account fees and charged-back transactions are not eligible for Cash Rewards. The Bank reserves the right to reverse any Cash Rewards earned on these transactions.

  • Transactions made by the Supplementary Cardholder/s shall form part of the Principal Cardholder’s transactions and shall qualify for Cash Rewards under this Program.

  • The total Cash Rewards earned for the month will be rounded down to the nearest peso and will be reflected in the Cardholder’s statement of account (SOA) in a table with header “YOUR PLATINUM CASH REWARDS”.

  • Accumulated Cash Rewards will be indicated in the Cardholder’s SOA for as long as the card account remains active and current.

  • The minimum amount for Cash Rewards redemption is Php500.

  • Principal Cardholders may redeem their earned Cash Rewards through:

    • i. ESTA, the EastWest System Tech Assistant
    • Launch ESTA in your web browser - www.ewlend.com/esta
    • Go to Apply
    • Choose Redeem Points
    • Click Convert Points
    • If you have multiple EastWest credit cards, choose the number corresponding to your EastWest Visa Platinum
    • Select amount to be redeemed (Php500 or Php1,000)
    • Press 'yes' to confirm
    • ii. EastWest’s 24-Hour Customer Service
    • Call +63288881700
    • Press 2 to access your EastWest Visa Platinum account
    • Press 4 for Rewards Inquiry and Redemption
    • Press 1 to inquire about Rewards Points
    • Enter your 16-digit EastWest Visa Platinum card number
    • Press 1 to confirm the EastWest Visa Platinum card number entered
    • Press 0 to talk to a Customer Service Representative for redemption

  • Redeemed Cash Rewards will be credited to the Cardholder's card account as cash credits.

  • Only Cash Rewards that are reflected in the Cardholder's latest SOA may be redeemed by the Cardholder.

  • Cash Rewards expire every two (2) years (24 months) from the Card account's approval/renewal month. At the end of each 2-year period, the Cardholder's earned but unredeemed Cash Rewards shall be reset to zero.

4.    Other Conditions:

  • All questions or disputes regarding eligibility for the Card or Cash Rewards will be resolved by the Bank at its sole discretion.

  • The Bank shall, at its sole discretion, have the right to modify or amend the conditions of the Program such as, but not limited to, the manner of calculation of the Cash Rewards, setting of applicable percentage for Cash Rewards, Cash Rewards features, Promoted Categories, the inclusion and exclusion of merchant categories in the Program or the eligibility of transactions for the Program as stipulated in the Card’s materials. Such modifications and amendments shall be effective on such date or dates as shall be determined solely by the Bank. The Bank will inform the Cardholder of any change from time to time by indicating the same in the Cardholder’s SOA and/or the website. 

  • By signing on or using the Card, the Cardholder expressly agrees that the Bank’s determination of eligibility to and computation of Cardholder entitlement to the Cash Rewards are final and binding and that the Cardholder consents and agrees to abide by the Terms.

5.    General Terms and Conditions:

  • The Bank may amend or modify from time to time, any of these Terms upon reasonable notice to the Cardholder.

  • The Cardholder agrees that the Terms and Conditions Governing the Issuance and Use of EastWest Credit Cards are hereby incorporated by reference and shall form an integral part of these Terms.