EastWest wins 2023 Best Priority Banking Experience award
EastWest’s income triples for first 3 months of 2023
EastWest CEO sees bank posting higher earnings in 2023
EWB poised for new heights as consumer banking leader
Service Manager (Service Head/ Service Operations Head)
A Service Manager is responsible in overseeing the over-all operations of the store as the primary channel in servicing customers’ requirements. He/she is expected to provide excellent customer service; be compliant to internal control/policies as well as regulatory – i.e. BSP, AMLC requirements. He/she shall coach the branch team on the relevant regulations, policies, and procedures to achieve continuous improvement in operational knowledge.
Requirement/s:
Business Development Sales Officer/Relationship Sales Officer (Sales Officer)
The role is responsible for the development of new-to-bank clients and sell all the products and services of the Bank. Also responsible for ensuring the growth of managed accounts. Performs marketing and sales functions to achieve his/her sales targets.
Requirement/s:
- With at least 2 years of relevant experience selling products and services from any financial institutions
- Must have a high passion for sales and client management
- Willing to do field work for Business Development Sales Officer
Area Operations Officer
The role is responsible to supervise Service Managers of Stores under his Division; ensures that Stores are adequately manned by competent personnel to provide satisfactory customers’ experience. He/she is also in charge of checking store’s adherence to internal policies and procedures as well as compliance to regulatory – BSP & AMLC requirements as provided in the EWB Money Laundering Prevention Program (MLPP).
Requirement/s:
Collections Agency Manager
Manages/monitors external collections agencies (ECAs) in the execution of the team’s collection strategies.Reviews and corrects, if necessary, financial and non-financial endorsements submitted by the ECAs. Ensures that the ECAs are sufficiently capacitized in terms of manpower and other resources required in implementing collection strategies.
Requirement/s:
- Graduate of any 4-year course
- Must have at least 3-5 years of experience in ECA management.
- Negotiation and Probing Skills
- Knowledge in CCPL Product
Credit Policy Officer
Monitor major and critical risk issues vital to adherence to compliance directives; equip key stakeholders with information on BSP – compliance related issues to improve effectiveness and efficiency of business sourcing, credit processing and approvals, customer management, collections and customer servicing, etc.
Requirement/s: