Service Manager (Service Head/ Service Operations Head)

Submitted byjun onTue, 10/10/2023 - 15:20

A Service Manager is responsible in overseeing the over-all operations of the store as the primary channel in servicing customers’ requirements. He/she is expected to provide excellent customer service; be compliant to internal control/policies as well as regulatory – i.e. BSP, AMLC requirements. He/she shall coach the branch team on the relevant regulations, policies, and procedures to achieve continuous improvement in operational knowledge.

Requirement/s:

Business Development Sales Officer/Relationship Sales Officer (Sales Officer)

Submitted byjun onTue, 10/10/2023 - 15:20

The role is responsible for the development of new-to-bank clients and sell all the products and services of the Bank. Also responsible for ensuring the growth of managed accounts. Performs marketing and sales functions to achieve his/her sales targets.

Requirement/s:

  • With at least 2 years of relevant experience selling products and services from any financial institutions
  • Must have a high passion for sales and client management
  • Willing to do field work for Business Development Sales Officer

Area Operations Officer

Submitted byjun onTue, 10/10/2023 - 15:19

The role is responsible to supervise Service Managers of Stores under his Division; ensures that Stores are adequately manned by competent personnel to provide satisfactory customers’ experience. He/she is also in charge of checking store’s adherence to internal policies and procedures as well as compliance to regulatory – BSP & AMLC requirements as provided in the EWB Money Laundering Prevention Program (MLPP).

Requirement/s:

Collections Agency Manager

Submitted byjun onTue, 10/10/2023 - 15:18

Manages/monitors external collections agencies (ECAs) in the execution of the team’s collection strategies.Reviews and corrects, if necessary, financial and non-financial endorsements submitted by the ECAs. Ensures that the ECAs are sufficiently capacitized in terms of manpower and other resources required in implementing collection strategies.

Requirement/s:

  • Graduate of any 4-year course
  • Must have at least 3-5 years of experience in ECA management.
  • Negotiation and Probing Skills
  • Knowledge in CCPL Product

Credit Policy Officer

Submitted byjun onTue, 10/10/2023 - 15:17

Monitor major and critical risk issues vital to adherence to compliance directives; equip key stakeholders with information on BSP – compliance related issues to improve effectiveness and efficiency of business sourcing, credit processing and approvals, customer management, collections and customer servicing, etc.

Requirement/s: